"I would personally
like to take this opportunity to thank you for the excellent customer
service you have provided to me not only on my purchase but also on
my trade in. I had recently come into your dealership with the hopes
of purchasing the Santa Fe and using my Cavalier as a trade in. As
good luck had it that day, my Cavalier did not cooperate and I was
left with a car that basically "died" in your parking lot
This is the luck of the Irish I guess! Anyway, you were kind enough
to arrange for a courtesy ride home for me that evening, and in the
interim, fixed my car at your expense, to the best that it could be
in order that I could drive it until my Santa Fe arrived
(approximately 4 weeks in time). Some people don't hesitate to
complain these days. and sometimes people don't say thank you enough.
This is my little thank you to you and your staff. Good job!"